Frequently Asked Questions
Everything you need to know about our smart wallets and travel gear.
How does the signature card ejection mechanism work?
Our patented mechanism allows you to fan out your cards with the click of a button. Simply press the trigger at the bottom of the wallet to instantly access your most-used cards without opening the flap.
What is the shipping timeframe for international orders?
We offer worldwide shipping. Orders are typically processed within 24 hours. Domestic shipping takes 3-5 business days, while international shipping can take 7-15 business days depending on the destination.
Do your wallets provide RFID protection?
Yes, all Ekster aluminum and leather cardholders are built with integrated RFID-blocking technology to protect your credit cards from unauthorized scanning and electronic pickpocketing.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 45 days of delivery, provided the item is in its original condition.
Are your leather products sustainably sourced?
We are committed to sustainability. Our leather products are made from premium environmentally certified hides sourced from LWG gold-rated tanneries, ensuring high quality with a lower environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through partners like Klarna and Afterpay.